Amazon Air MSY Terminal has its operations based in the New Terminal of Louis Armstrong New Orleans International Airport (MSY), with a smooth and convenient experience for passengers. The terminal has manned check-in counters as well as self-service check-in kiosks, ensuring quick ticketing and seat reservation processes. Baggage services are extensive, with services ranging from check-in assistance to delayed or damaged luggage handling and storage facilities. Flight details are easily available using digital screens and the Fly Delta app, allowing passengers to know their gate assignment and boarding status. Customer support is also easily accessible through the airline's site and mobile application, offering service for reservations, cancellations, and other customer inquiries. There are amenities within the terminal such as complimentary Wi-Fi, power outlets, and food establishments available to improve overall passenger experience. Other services include ATMs, currency exchange, duty-free shopping, family restrooms, hydration stations, pet relief stations, and SmarteCarte luggage carts. For passengers who need special assistance, the terminal provides wheelchair services and other accessibility features. Amazon Air's focus on customer service and convenience makes the New Terminal at MSY an important gateway for travelers.